Privacy Policy

1. Who We Are

Fidus Key LLC ("Fidus Key", "we", "us") is a United States company based at 4514 Mission Street, Suite 210, San Francisco, CA 94112. This policy explains what information we collect through our website and products, and how we use and protect it.

2. What We Collect

• Order information — name, shipping address, email address and phone number when you place an order.
• Contact messages — the name, email address and content you submit through our contact form.
• Basic website analytics — pages visited, approximate location derived from IP address, and device type, used to understand how visitors use our site.
• Support records — correspondence with our support team by email or phone.

We do not collect, store or transmit your private keys, recovery phrases, wallet balances or transaction history. Keys are generated and held only on your device.

3. Why We Collect It

We use the information above to fulfill orders, provide support, respond to inquiries, improve our products and website, and meet our legal obligations such as record-keeping for sales tax and fraud prevention.

4. What We Share

We do not sell personal information. We share information only with the service providers needed to run our business — payment processors, shipping carriers and email providers — and only to the extent required to complete those services. We may disclose information where required by law.

5. Cookies and Similar Technologies

Our website uses a small number of cookies for basic functionality and anonymized analytics. See our Cookie Policy for details and how to manage them.

6. Retention

Order records are kept for as long as required by applicable accounting and tax law. Contact messages are deleted within 24 months of resolution unless you ask us to delete them sooner.

7. Your Rights

Depending on your location, you may have the right to access, correct or delete your personal information, or to object to certain processing. To exercise any of these rights, email [email protected]. We respond within 30 days.

8. Security

We use encryption in transit and at rest for personal data, restrict access to customer information to employees who need it, and review our security practices regularly.

9. Children

Our products and website are not directed to children under 18, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows the latest revision. Material changes will be announced on our website.

11. Contact

Privacy questions: [email protected] or Fidus Key LLC, 4514 Mission Street, Suite 210, San Francisco, CA 94112, USA.